Information We Collect
We collect information you provide directly when registering for courses, creating an account, or communicating with us. This includes your name, email address, phone number, and payment details.
We also automatically gather technical data such as IP addresses, browser types, device information, and usage patterns to improve our platform's functionality.
How We Use Your Information
Your data helps us deliver course content, process enrollments, and provide customer support. We use it to personalize your learning experience and send relevant updates about your courses.
Specific Uses Include:
- Processing course registrations and managing your account access
- Sending course materials, assignments, and completion certificates
- Responding to support requests and technical inquiries
- Improving course content based on engagement metrics
- Sending administrative notifications about platform updates
We do not sell your personal information to third parties. Any data sharing occurs only with service providers who help us operate the platform.
Data Security and Storage
We implement industry-standard security measures to protect your information from unauthorized access, alteration, or disclosure. Your data is stored on secure servers with encryption protocols.
Payment information is processed through secure third-party payment gateways. We never store complete credit card details on our servers.
We retain your information for as long as your account remains active or as needed to provide services. You can request data deletion at any time by contacting our support team.
Cookies and Tracking Technologies
Our platform uses cookies to remember your preferences, maintain login sessions, and analyze site traffic. These small files help us understand how you interact with our courses.
Cookie Categories:
- Essential cookies for platform functionality and security
- Performance cookies to measure site speed and user engagement
- Preference cookies to remember your settings and choices
You can control cookie settings through your browser preferences. Disabling certain cookies may limit some platform features.
Your Rights and Choices
You have the right to access, correct, or delete your personal information. You can update account details directly through your profile settings.
You may opt out of marketing communications while still receiving essential course-related messages. Use the unsubscribe link in any promotional email or adjust your notification preferences.
Data Access Requests:
Contact us at help@auravexis.com to request a copy of your data, ask questions about our privacy practices, or submit deletion requests. We respond to all requests within 30 days.
Third-Party Services
We work with trusted service providers who assist with hosting, payment processing, email delivery, and analytics. These partners have access only to information necessary for their specific functions.
Our platform may contain links to external websites. We are not responsible for the privacy practices of these third-party sites.
Children's Privacy
Our services are designed for adults and professionals in the energy sector. We do not knowingly collect information from individuals under 18 years of age.
If we discover that a minor has provided personal information, we will delete it promptly. Parents or guardians who believe their child has submitted data should contact us immediately.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Significant modifications will be communicated through email or platform notifications.
Continued use of our services after policy updates indicates your acceptance of the revised terms.
Last updated: January 2025
Contact Information
For privacy-related questions, data requests, or concerns about how we handle your information, reach out to our team:
Email: help@auravexis.com
Phone: +61414617450
Address: 3/33 Machinery Dr, Tweed Heads NSW 2485, Australia